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Life and family

Life and family protection conversation starters

How to raise a heavy subject lightly, in the moments when a client has already started thinking about it.

Conversation guide
5 minute readReferral partners

Referral partners usually hear about a life change before anyone else. A client mentions a baby, a new business, a parent moving in. That is the whole opening. Nothing more dramatic is needed.

Start with the household Ask who depends on this income, and what would still have to be paid. That is not a sales question. It is the question the household is quietly asking itself.

Milestones work better than statistics - You just took on a thirty year commitment. Has anyone walked you through what that changes for your family - Now that the business has employees, have you thought about what happens to them if something happens to you - With your mother moving in, has anything changed about who is counting on you

Let the silence sit People often need a few seconds after one of these questions. Filling that silence is the most common mistake. The pause is where the real answer forms.

Know where your part ends You are opening a door, not walking through it. When a client starts asking about what something costs, whether they qualify or which option is better, that is the moment to hand off to a licensed professional rather than guess. Saying you do not know is a stronger position than an answer you cannot stand behind.

A simple handoff line Try this. I am not the right person to answer that well, but I know someone who explains it clearly and will not pressure you. Would it help if I introduced you.

What this guide does not do This is general education about how to hold a conversation. Nothing here is insurance advice, and nothing here suggests savings, approval, pricing, eligibility or any review outcome.

Ask for a version for your clients

Coverage options, eligibility and pricing vary by individual situation. Insurance conversations should be based on each customer's needs, goals and eligibility. This is general information and not a specific recommendation.